License Key Confusion

Discussion in 'Parallels Toolbox for Mac' started by JeffreyH14, Jan 2, 2026.

  1. JeffreyH14

    JeffreyH14 Bit poster

    Messages:
    1
    Parallels Toolbox has my old account information. There is no option for me to sign out under Parallels Toolbox. The Parallels Application is showing the correct account. Error in Toolbox: This license key is associated with an another Parallels account. Please sign in using this account and try again. Ability to sign out is showing up in Toolbox.
     
  2. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    805
    Hello @JeffreyH14
    Thank you for reaching out.
    We have sent you a private message, please check it and provide us with the requested information.
    Thanks
    Best regards!
     

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