After the latest upgrade, I went to install the tools and even though it says success, it seems like it failed, and my shared folder isn't working.
How do I install tools-arm64 so it can use it?
Thanks!
Code:
Started installation of Parallels Guest Tools version '20.4.0.55980'
installer:%0.000000
/media/cd/installer/install-cli.sh: line 1324: /media/cd/installer/prl_istatus-arm64: No such file or directory
Error during report about start installation of parallels tools.
Fri Jul 11 21:52:23 BST 2025
Start installation or upgrade of Guest Tools
installer:%10.000000
installer:%20.000000
Failed to stop prltools_updater.service: Unit prltools_updater.service not loaded.
Failed to stop prl-x11.service: Unit prl-x11.service not loaded.
/media/cd/installer/install-cli.sh: line 1075: /usr/sbin/prl-opengl-switcher.sh: No such file or directory
Removing files according to '/var/lib/parallels-tools/.backup/.tools.list'
rmdir: failed to remove '/etc/prltools': No such file or directory
DKMS modules were removed successfully
Start removal of prl_tg kernel module
Kernel module prl_tg was unloaded
Start removal of prl_fs_freeze kernel module
Kernel module prl_fs_freeze was unloaded
Start removal of prl_notifier kernel module
Start removal of prl_fs kernel module
Remove kernel modules according to /var/lib/parallels-tools/.backup/.kmods.list file
installer:%30.000000
installer:%40.000000
Start installation of prl_tg kernel module
Start installation of prl_fs_freeze kernel module
Start installation of prl_notifier kernel module
DKMS modules were added successfully
DKMS modules for kernel 5.4.0-200-generic building failed
DKMS modules for kernel 5.4.0-200-generic installation failed
DKMS modules for kernel 5.4.0-204-generic building failed
DKMS modules for kernel 5.4.0-204-generic installation failed
DKMS modules for kernel 5.4.0-205-generic building failed
DKMS modules for kernel 5.4.0-205-generic installation failed
DKMS modules for kernel 5.4.0-208-generic building failed
DKMS modules for kernel 5.4.0-208-generic installation failed
DKMS modules for kernel 5.4.0-211-generic building failed
DKMS modules for kernel 5.4.0-211-generic installation failed
DKMS modules for kernel 5.4.0-212-generic building failed
DKMS modules for kernel 5.4.0-212-generic installation failed
DKMS modules for kernel 5.4.0-214-generic building failed
DKMS modules for kernel 5.4.0-214-generic installation failed
DKMS modules for kernel 5.4.0-215-generic were built successfully
DKMS modules for kernel 5.4.0-215-generic were installed successfully
DKMS modules for kernel 5.4.0-216-generic were built successfully
DKMS modules for kernel 5.4.0-216-generic were installed successfully
installer:%50.000000
installer:%60.000000
installer:%70.000000
cp: cannot stat '/usr/lib/parallels-tools/tools/tools-arm64/bin/prltimesync': No such file or directory
cp: cannot stat '/usr/lib/parallels-tools/tools/tools-arm64/bin/prltoolsd': No such file or directory
cp: cannot stat '/usr/lib/parallels-tools/tools/tools-arm64/bin/prlcc': No such file or directory
cp: cannot stat '/usr/lib/parallels-tools/tools/tools-arm64/bin/prldnd': No such file or directory
cp: cannot stat '/usr/lib/parallels-tools/tools/tools-arm64/bin/prlcp': No such file or directory
cp: cannot stat '/usr/lib/parallels-tools/tools/tools-arm64/bin/prlhosttime': No such file or directory
cp: cannot stat '/usr/lib/parallels-tools/tools/tools-arm64/bin/prl_showvmcfg': No such file or directory
cp: cannot stat '/usr/lib/parallels-tools/tools/tools-arm64/sbin/prl_nettool': No such file or directory
cp: cannot stat '/usr/lib/parallels-tools/tools/tools-arm64/sbin/prl_snapshot': No such file or directory
cp: cannot stat '/usr/lib/parallels-tools/tools/tools-arm64/bin/prlshprof': No such file or directory
cp: cannot stat '/usr/lib/parallels-tools/tools/tools-arm64/bin/prlshprint': No such file or directory
cp: cannot stat '/usr/lib/parallels-tools/tools/tools-arm64/bin/prl_fsd': No such file or directory
cp: cannot stat '/usr/lib/parallels-tools/tools/tools-arm64/sbin/prl-opengl-switcher.sh': No such file or directory
installer:%80.000000
/media/cd/installer/install-cli.sh: line 1324: /media/cd/installer/prl_istatus-arm64: No such file or directory
Error during report about installed tools version.
installer:%90.000000
Job for prltoolsd.service failed because the control process exited with error code.
See "systemctl status prltoolsd.service" and "journalctl -xe" for details.
installer:%100.000000
Parallels Guest Tools were upgraded successfully!
