Intermittent Parallels Tools Crash

Discussion in 'Installation and Configuration of Parallels Desktop' started by KevinClarke, Mar 24, 2009.

  1. KevinClarke

    KevinClarke Product Expert

    Messages:
    128
    Dear Forum,

    Every few days it seems My Parallels tools crashes with the following:

    Error message within Vista - Parallels Tools has stopped working

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: ParallelsToolsCenter.exe
    Application Version: 3.0.5626.0
    Application Timestamp: 48f8897e
    Fault Module Name: ParallelsToolsCenter.exe
    Fault Module Version: 3.0.5626.0
    Fault Module Timestamp: 48f8897e
    Exception Code: c00000fd
    Exception Offset: 0004df68
    OS Version: 6.0.6001.2.1.0.256.6
    Locale ID: 2057
    Additional Information 1: 6052
    Additional Information 2: 3b4afbf90a97bf97a6452a8cc70e5e26
    Additional Information 3: 87f9
    Additional Information 4: 577d21ce1e612d45ebcbabde951b1760

    I'm using Parallels Desktop version 3 with Build version 5626. My MAC O/S is 10.5.6 and my Guest O/S is Vista and SP1 and when the crash happens I could either be in email or Expression web, really not doing anything particular where I can track it any further.

    Any ideas about this crash? Does update build 5636 address anything like this?

    Kind regards
    Kevin
     

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