Incorrect Subscription Renewal Charge

Discussion in 'Licensing and Activation' started by SatriaR, Jan 20, 2026.

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  1. SatriaR

    SatriaR

    Messages:
    1
    Hi, I cancelled my subscription, but I was still charged on my credit card. My dashboard clearly indicates that there is no active subscription associated with my account, so this charge should not have occurred. I have not been able to find a customer service phone number or email, which is why I am reaching out here. I would appreciate your help in resolving this issue. Thank you in advance for your assistance.
     
    SatriaR, Jan 20, 2026
    #1
    TimM33 likes this.
  2. TimM33

    TimM33

    Messages:
    2
    Hopefully, you got this sorted out, but if not, you'll have to contact your bank and dispute the charge. Parallels seems to be adopting Adobe's "surprise credit card charges" business model.
     
    TimM33, Feb 5, 2026 at 9:00 AM
    #2
  3. Trishna Oobeyram

    Trishna Oobeyram Staff Member

    Messages:
    392
    Hello @SatriaR
    Thank you for reaching out. We kindly ask that you submit a support ticket using the steps in the following link:
    https://kb.parallels.com/6571
    Once submitted, a support representative will be happy to assist you further with the refund process.
    If you have any difficulties in creating a support ticket, please let us know.
    Thank you.
     
    Trishna Oobeyram, Feb 6, 2026 at 6:54 AM
    #3

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