Help!! Window 7 pro won't shut down after upgrade to Parallel desktop 10

Discussion in 'Installation and Configuration of Parallels Desktop' started by FabCafeT, Jul 13, 2015.

  1. FabCafeT

    FabCafeT Bit poster

    Messages:
    2
    I've upgraded to Yosemite and upgraded to parallel desktop 10, but parallel tool was not installed successfly, and then the windows 7 cannot shut down. I have to force quit using activity monitor every time now. Pls help!!!
     
    FabCafeT, Jul 13, 2015
    #1
  2. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,113
    Hi FabCafeT,
    Please exit Virtual Machine if it is in coherence mode, and then please follow the steps suggested below to resolve the issue.
    1. Uninstall Parallels Desktop 10 using PD uninstaller as suggested at http://kb.parallels.com/en/122653
    2. Download latest build from: www.parallels.com/directdownload/pd10 ( http://kb.parallels.com/en/111603 )
    3. Install it as suggested at http://kb.parallels.com/en/122647 (Note: un installing and re installing Parallels Desktop will not effect your Virtual Machine)
    4. Install Parallels Tools manually as suggested at http://kb.parallels.com/en/112609 and check and let us know how it works.
     
    PaulChristopher@Parallels, Jul 13, 2015
    #2

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