help system

Discussion in 'Parallels Desktop for Mac' started by txaggie, Apr 2, 2007.

  1. txaggie

    txaggie Bit poster

    Messages:
    4
    Both this forum and support for this product are totally useless. I have
    posted support mesaages and get a canned 3 day repsonse msag which
    never has happened. Th eforum post result in no feedback. A call to the
    support number is useless as th equeqe time never decreases. So what
    does one do to get support from this company?
     
  2. Hugh Watkins

    Hugh Watkins Forum Maven

    Messages:
    943
    iTunes remote and Bonjour print setup problems


    ask nicely clearly defining your problems


    . In XP the Bonjour print setup initially sees
    my remote printers but after a few seconds they disappear and one can not
    complete a setup for printing.

    iTunes remote

    files appear then disappear like the Bonjour printer issue. If one manually via itunes
    file tool selects the remote music files they work fine.


    In your reply please at the very least add version numbers, amount of RAM and so on

    Using a Forum effectively is a skill worth learning

    Hugh W
     
  3. tacit_one

    tacit_one Pro

    Messages:
    434
    I don't really understand what kind of support do you expect as a responce to this message...
    We love and respect our customers and working to improve our customers support. Just try to post your problem here with some more detailed description, or do the same with e-mail support. I know they had some problems, but now most of them should be resolved.
     

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