Help, I can't find my reg-key! I paid for a license sometime ago.

Discussion in 'Parallels Desktop for Mac' started by jalyst, May 5, 2007.

  1. jalyst

    jalyst Hunter

    Messages:
    119
    Parallels support,

    I want to make use of your mail-form for more 'direct' support.
    But we have to type our serial before we can do so: http://www.parallels.com/support/p,2

    I've searched everywhere and I can't find mine!!!
    Can you ask me some questions so that I can retrieve it from you once again?!!!?

    sincerely,
    Jed Lane :(
     
  2. dkp

    dkp Forum Maven

    Messages:
    1,367
    On that page there is a link for unorganized people:

    "Forgot your password?
    Receive your registration information in your mailbox."

    Click on the link and provide the information it asks for. You will be issued the needed info.
     
  3. jalyst

    jalyst Hunter

    Messages:
    119
    Sorry but there's nothing of the sort on that page.
    And I dont need my login info, I need my reg-key.

    cheers,
    jed
     
  4. websyndicate

    websyndicate Hunter

    Messages:
    125
    You will have to cantact parallels directly then I believe
     
  5. jalyst

    jalyst Hunter

    Messages:
    119
    yes I'm aware of that but I'm just not sure how!
    Is there not an email address for product orders etc?

    I'm not going to pay $40+ AUSD dollars just for the privelage to call and ask them what my reg-key is!

    cheers,
    jed
     
  6. darkone

    darkone Forum Maven

    Messages:
    804
    that'll be the "CONTACT US" link at the very top of this page....

    Worldwide Headquarters
    Address 660 SW 39th Street
    Suite #205
    Renton, Washington 98057
    USA
    Phone +1 (425) 282-6400 (sales and general questions only)
    Fax +1 (425) 282-6444
    E-mail [email protected]
    URL www.parallels.com

    use the phone number as you are needing to talk to sales about a purchase you made.
     
  7. jalyst

    jalyst Hunter

    Messages:
    119
    "slaps forehead", most obvious link and I missed it, sheesh, sorry!

    I don't want to be ringing the US at 3am in the morning here (not to mention the $ for long distance) so I think an email addy will have to do.

    Is there not a more specific addy relating to me query? accounts@parallels?

    thanking you,
    jed
     
  8. Mike@Parallels

    Mike@Parallels Hunter

    Messages:
    112
    check your mailbox please

    Best regards,
    Mike
     
  9. jalyst

    jalyst Hunter

    Messages:
    119
    thank-you very much Mike and Dianna, so glad I havent had to jump through hoops to get hold of it. Quite happy to answer some more questions if you want to double check that you havent given someone elses key away?! Although it's prolly highly unlikely that another jared lane from brisbane australia has been issued a license, still, it's not beyond the realm of impossible!

    sincerely,
    jed
     

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