Employee has left the org. We have a license, and we want to re-use it

Discussion in 'Licensing and Activation' started by Adam V, Nov 11, 2024.

  1. Adam V

    Adam V Bit poster

    Messages:
    1
    Standard licence. Nothing seems to work.
    I've ensured the other emplyee has logged out on his end
    uninstalled, removed all preferences files, and re-installed parallels
    Even now it won't let me use his licence key- "This license key is associated with another Parallels account. Please sign in using this account and try again."
    reference number on the invoice 463020314, Invoice number: AKD-736111273814 , bought 4 licences 16 May 2024
     
  2. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    704
    Hello,

    Thank you for reaching out.

    Please note that as per the reference number provided, the licenses are registered under a***n.be******ton-ba**@tec*ti*e.c*.n*

    Please use the account to login in.

    If you need to transfer ownership, please let us know in a private message to which Parallels account should the license be transferred.

    Thanks
     
  3. AslanB

    AslanB Bit poster

    Messages:
    1
    Hi, I am the owner of the account with ownership of these licenses. I would like a license to be transferred to Adam V. How do I contact you in a private message? Do you mean creating a support request?
    Thanks, Aslan.
     

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