Download Video hangs

Discussion in 'Parallels Toolbox for Mac' started by KevinS50, Feb 5, 2026 at 8:46 PM.

  1. KevinS50

    KevinS50 Bit poster

    Messages:
    2
    using Download Video tool on Mac/Safari/Youtube and it hangs with 1 sec remaining even though amount of download is complete. File is not place in Downloads. Parallels Toolbox 7.1.0.
    I have tried different download settings, restarted Mac.
    After searching the forums, looks like similar issue have been reported with Download Video tool crashing due to YouTube changes. Any advice?
     
  2. Trishna Oobeyram

    Trishna Oobeyram Staff Member

    Messages:
    392
    Hello @KevinS50
    Kindly collect a technical report while the issue is being reproduced (click the Parallels Toolbox icon > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID.
    Moreover, kindly provide us with the video link you are trying to download.
    Regards,
     
  3. KevinS50

    KevinS50 Bit poster

    Messages:
    2
    what a difference a day makes! So today everything worked as it should. I'm not sure what was happening yesterday, but today there is no issue. Thanks for responding Trishna!
     

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