So I have been trying to contact customer support. My issue is I ended up paying for Parallels 6 Desktop in August and I guess I am able to get the Version 7 for free according to a email from Parallels. But the problem is I already paid for the upgrade?? Very upsetting that Parallels never mentioned this when I bought the upgrade. So I paid through PayPal and figured I would just ask for a refund for the upgrade I bought. But DigitalRiver just denied that! So now I guess I will have to file a claim against Digital River for my credit. You know, If Parallels had just sent the emails in a different order I would have just waited the 5 to 7 days to get my free Key for Parallels 7. But instead they sent me a early upgrade notice to download 7 before it was released to the public. Now they must have other tying up the chat lines at Parallels because I can't get through!
So just to update and give kudo's to Parallels. They finally were able to get my issues resolved with crediting me for the Parallels 7 upgrade which I later found out I was entitled to for free. While I still think it could have handled better by Parallels. At least their customer service handled it in a reasonable manor.
Just to let those that read this know. Customer service finally worked out with Digital River a refund for purchasing Parallels 7 which I was entitled to a free upgrade. So I think Parallels redeemed themselves in my mind somewhat.
It really happens sometimes. But, what the good part is, they do everything to make things right. Glad to have parallels
Hey Johnny, Apologies for the inconvenience. If you have any comments about how we could improve the process in the future, please let us know. I hope you are enjoying Parallels Desktop 7 now!
