Cursor Disappearing

Discussion in 'Windows Virtual Machine' started by CraigC2, Dec 4, 2015.

  1. CraigC2

    CraigC2 Bit poster

    Messages:
    5
    Hi all, having an incredibly frustrating issue occurring. I just purchased a new 5K iMac and have loaded the most recent Parallels 11 with an up-to-date version of Windows 10 on it, and my cursor keeps disappearing! It is so annoying, even when I do the mouse shake to find my cursor I find that it is not in its true location when I do a 'shake+click'
    Has anybody ran into this issue? Parallels is useless to me in its current state. I have rebooted my Mac, Parallels, Windows 10, every possible way. If someone could please help I would appreciate it. Thanks!
     
  2. JimH2

    JimH2 Bit poster

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    4
    Craig, I have exactly the same problem and am now getting very annoyed with Parallels non-response. Cannot use windows at all.
    Even created a 'problem report' yesterday as instructed and still no update from Parallels.
    Sorry this message is not helping you, but had to say something !
     
    CraigC2 likes this.
  3. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,112
    Hello, It seems that you're on outdated build of Parallels Desktop 11, please update Parallels Desktop to the latest build 11.1.1 (32312). You can update to the latest build as suggested in this article. Latest version always available here: http://www.parallels.com/directdownload/pd11/ Please note that Parallels Tools also needs to be updated (Actions > Update Parallels Tools). Please see this article to know more about Parallels Desktop 11 for Mac updates summary.
     
  4. CraigC2

    CraigC2 Bit poster

    Messages:
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    I've got the latest version, and just re-installed Parallel Tools. It is working currently, I will be using the application more thoroughly tomorrow though.
     
  5. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

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    3,112
    Great! Craig. Feel free to reach out anytime. We are here to help. Thanks!
     
  6. StevenD10

    StevenD10 Bit poster

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    2
    I get the same problem and it is now 2021. Why has Parallels not sorted this!
     
  7. Maria@Parallels

    Maria@Parallels Problem solver

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    8,115
    Hello, did you try to reinstall Parallels Tools and check the issue?
     
  8. StevenD10

    StevenD10 Bit poster

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    Hi Maria, I have done this several times to no avail. The issue seems to be software dependent. For example no problem in World of Warships (though that used to have the same issue) but World of Warplanes does have the issue. This seems strange as both games are by Wargaming and have to be installed via their central game install interface.
     

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