Couple of problems/Questions

I have a couple of problems

When I log into my account it shows my parallels 3 license, but only shows my parallels 4 license as the trial. I purchased parallels 4 on the 13th November

Secondly, I can not get Parallels Internet Security to install. It installed without issue on my Windows XP VM but just won't install on Vista. Click the menu item does absolutely nothing what so ever

Finally where is Acronis Disk Director Suite? I'm guessing it is suppose to be in my account but doesn't show because it says I only have the trial

Thanks

 

1. Create ticket to sales team http://www.parallels.com/support/desktop/request/
2. Check if CD-DVD is connected and enabled in Configure
3. http://kb.parallels.com/en/5728
http://kb.parallels.com/en/5727

 

Thanks I'll submit a ticket

I fixed number 2 by uninstalling Parallel tools and reinstalling. Could it be something to do with them being installed before Vista SP1?

Also found the links in number 3 but couldn't get serials for them, I'm guessing because of reason 1.

 

When you register on website, you will receive email with serial keys for Acronis

 

Yeah but I get

The typos/broken links are deliberate, that is what the message actually says.

I'll wait until the first issue to resolved but your can't get a serial until the license is registered to your account, which obviously I can't do yet

 

If you are not using US version see
http://kb.parallels.com/en/5771

 

I am using the US version though (well the English version)

 

I am having the exact same issue. My registered products only show the trial version of Parallels 4 although I purchased the upgrade. when I try to add the key to register the upgrade, I get the following message:
"This key is already registered. The registration information was sent to the email address provided during registration."

I do not have another email address I used to register any Parallels product.

When I click on "Get a License" when starting installation of Acronis True Image and then step 2 in the browser screen that pops up, I also get the message noted above about trying to use the US version - even though that is the version I am using.

 

Well, I suppose creating ticket in sales team will be helpful
Create ticket to sales team http://www.parallels.com/support/desktop/request/