can't use mouse or keyboard

i'm running parallels on os x with windows vista. i can see windows and my desktop shows up, but i can't move the mouse in windows. i click control+alt and i get the mouse back but i still can't use it in windows. any help would be much appreciated.

 

Hello William,

1. Open parallels => Do not start the Windows => Go to Configure => Services.
2. Select the option " Automatically capture and release the mouse pointer."
3. Click OK.

This should fix the issue.

If the issue still persist then follow the below mentioned steps.

1) Log in to Windows => Go to Control Panel => turn off Windows Firewall and also Anti virus.
2) Please disable the Parallel Internet Security (Kaspersky).
3) Go to Control Panel => Go to Add or remove Programs => Remove Parallel tools completely.
4) After the Parallel tools are removed then on the Menu bar click on Virtual machine.
5) Click on install Parallel tools => Click on Continue and proceed with the installation.
6) This is a time consuming process so i would request you to kindly keep a check if you get the confirmation message that " Parallel tools are successfully installed."
7) Restart the Windows Operating System and the Mac.

Check if this has resolved the issue.