Can't sync mp3 player with wmp. Please help!

I'm running Windows XP Pro SP2 under the latest update of Parallels on an iMac with OS X 10.5.2. I run WMP 11 to manage my music library. When I plug my Zen Vision M mp3 player into the USB port, WMP doesn't recognize it, so I am unable to sync to it. When I first plugged in the Zen Vision M, Parallels asked me if I wanted to allow Parallels to access it, and I clicked yes. THe Zen shows up in the Parallels Devices>USB menu, but WMP still won't recognize it. What can I do to allow WMP to sync with the Zen? Thanks !

 

Please check that player connected directly to Mac , not through any type of USB Hub (included keyboard , and display )

 

I had the mp3 plugged into the keyboard's USB port, so just now I tried connecting it directly to the Mac. Still no luck. Thanks for the suggestion. Any other ideas?

 

Try this and connect again directly to Mac
# Start Windows guest OS, go to "Start" -> "Control Panel" -> "System" -> "Device Manager" and uninstall all devices under the "Universal Serial Bus Controllers" (right-click the devices).

# Shut down your VM.

# In VM Configuration Editor, delete the USB Controller and start Windows guest OS again.

# Wait 5-10 minutes until Windows finishes the driver setup.

# Shut down Windows.

# Add "USB Controller" back to your VM configuration and start Windows again.

 

Thanks for the reply. I will try this later when I get home.

 

I tried the USB uninstall/reinstall last night, but Media Player still doesn't see the mp3 player. Is there anything else I can try?

 

I can suggest to try build 5582.5
http://download.parallels.com/stuff/Parallels-Desktop-5582.5-Mac-en.dmg
Do not forget to reinstall Parallels Tools,and remove add back USB controller

 

I tried build 5582.5. Still no luck.

Is there anything else I can try? Thanks

 

Yep, see PM