Can't renew my Parallels Toolbox subscribtion

Discussion in 'Licensing and Activation' started by Parallels User, Oct 13, 2023.

  1. Parallels User

    Parallels User Guest

    Hi,
    I can't renew my Parallels Toolbox subscription and can't change payment option for my subscription #S35157348
    I've moved from Russia to the Netherlands and changed the country in my account setting but I still see Renewal Fee in rubles.
     

    Attached Files:

    Parallels User, Oct 13, 2023
    #1
  2. Parallels User

    Parallels User Guest

    It seems like nobody in customer support reads this forum.
     
    Parallels User, Nov 7, 2023
    #2
  3. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    704
    Hello,

    Thank you for your feedback.

    Please try placing a new order on our website. if the new order still did not go through, please contact Cleverbridge support using the link https://support.cleverbridge.com/hc/en-us/requests/new#

    We apologize for the inconvenience caused.

    Thanks
     
    Avinash Bundhoo, Nov 9, 2023
    #3
  4. Parallels User

    Parallels User Guest

    Yes, I can place a new order. But it will cost twice as much as an renewal.
     
    Parallels User, Nov 9, 2023
    #4

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