Hi! Just bought this upgrade to parallels 6 but I can't register it as it asks for the old activation key for parallels 6 which I can't find it anywhere. I can't ask for support as I registered my product but didn't get a support code for it from some reason. what can I do? thanks Idan Velger
Hello, If you do not have a key for Parallels Desktop 5/6 then unfortunately you need to buy a full version of Parallels Desktop 7 for Mac. If you are unable to locate the key please confirm the refund and we will initiate it for you and then you could purchase full Parallels Desktop 7 for Mac. As for your support code, I have checked your account and I see that it was successfully generated. Please log in to the account at: https://www.parallels.com/account/ and find the support code on the main page of the account. Please let me remind that support code is required only if you contact Technical Support. Request for Customer Service and Licensing questions is free: http://www.parallels.com/support/request/
A private message is sent, please reply. In case you do not have the requested information I have initiated a refund, however it will not be processed without your permission. An email has been sent to you with a link to the terms and conditions of the refund. Once you follow the link and accept the terms and conditions of the return, we will continue processing the refund. Please note that the link is valid for 7 days.
