Can't boot VM any more

Discussion in 'Windows Virtual Machine' started by SorenK2, Jan 4, 2024.

  1. SorenK2

    SorenK2 Bit poster

    Messages:
    9
    My Windows was rebooting (probably to install an update?), and showed a screen with just "Restarting..." and a loading indicator, for what felt like half an hour. So I thought it had gotten stuck, and tried, in this order:

    1. 'Restart' from Parallels. This did nothing. (Makes sense; the guest OS is already restarting.)
    2. 'Reset' from Parallels. This caused Parallels to beachball. Uh-oh...

    So I force-quit Parallels, tried to launch again, and tried to start the VM. Still got stuck.

    So I force-quit it again, also force-quit prl_disp_service, and tried to launch Parallels again.

    This was probably a bad idea. The VM started to boot again, except now I got:

    The virtual Hard Disk 1 has wrong access permissions or is used with another virtual machine.​

    And then:

    There is no operating system installed in this virtual machine.​

    From a fresh Windows VM, I added the old VM's hard disk as a secondary disk. It does mount. I can read files from it.

    Long story short: Is there anything I can do to

    a) get a more detailed message than "has wrong access permissions" or "there is no operating system installed"?
    b) somehow repair this VM?
     
  2. ParallelsU1428

    ParallelsU1428

    Messages:
    1
    I am in the same boat!
     
  3. StephenF17

    StephenF17 Bit poster

    Messages:
    1
    Wow. Pretty much the same happened to me today. Really not sure what to do. Tried to contact support but no reply.
     
  4. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    524
    Hello,

    Please collect a technical report (click Parallels icon > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in a reply to this post.

    Looking forward to hearing from you soon.
     

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