Can't Activate after OS Reinstall

Having trouble activating parallels after reinstalling the OS due to a hard drive failure. The Old Parallels was deleted but it didn't seem to affect the activation status.

Please let me know how to proceed.

Thanks

 

Hello RobertG2,
Could you please tell us if you are getting any particular error message when you are trying to activate Parallels Destop.

 

Thanks for getting back. The error message is: you have reached the maximum number of activations available.

 

oh! this should not be a big problem. Please check your Private message and help us with information there and we'll help you out in resolving the issue.

 

Same here. Just reinstalled the OS without uninstalling the previous copy. Now when I try to install + activate my Parallels 9 copy it says "you have reached maximum number of activations for my activation key. Please purchase a new product". Please help

 

Hi Pep.Gas,
please check your private message and help us with the information.

 

Dishant, I you sent me the same inquiry yesterday and I responded, however I have yet to see my activations reset and I am still unable to use my copy of Parallels.

 

Hello Maher,
Please check your private message. We have resolved the issue and sent you the required procedure to get Parallels Desktop up and running on your Mac.

 

Hello. My old Macbook Pro was damaged during transit on a business trip and now I have the same problem setting up Parallels Desktop on my new Mac. Please could you tell me what to do so I can start working on Parallels Desktop again. Thank you for your help.

 

@bobdu we've changed the activation limit for your license key, please try to reactivate it once again, in case it doesn't help, please check your inbox