Hello! I'm working with a client that has had Parallels for 10+ years now with a version of Parallels Desktop 10 on their iMac. Unfortunately, the drive crashed & we had to get the files recovered. The files are now recovered & we have the PVM & HDD file however we are unable to mount it to see all the files on the new Mac because our license is not activating. It tells us to send a key to activatepd.parallels.com which is about 100 characters long. However, whenever I send it nothing goes through. The key is 4e6a41305a44677a4d444a694d6a51774d5467774d4441794d44426a4d446f314e6a63354e44466b5932526d4d5463314d7a63334f4751344e6d4d7a593249304e57557a4d6a5a694f413d3d
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