Cannot Get Support Activation

Discussion in 'General Questions' started by PTTurboe, Jun 21, 2015.

  1. PTTurboe

    PTTurboe Junior Member

    Messages:
    18
    Hello,

    I have done 2 Support Tickets and neither one sent me an email confirmation.

    I even paid $19.95 for Support and I have not been contacted in 48 hours.

    Tried this:

    http://kb.parallels.com/en/122777

    But I have no Support Ticket since I never received any emails as above.

    Please advise.
     
  2. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,113
    Hello David,
    Please check your private message and reply us.
     
  3. JesusB2

    JesusB2 Bit poster

    Messages:
    5
    It sucks!!!! I cannot get support since the activation key for the trial version never arrived by e-mail, so I'm stuck!! I downloaded and tried to install the Parallels Desktop but it keeps waiting me to write the activation key!!! and NO SUPPORT!!!!!!!!!!!! what's happening, I mean, I've just seen that there are a lots of complaints and only a "check your private message" reply that doesn't solve the problem for those of us who are reading these forum and looking for and answer since it's IMPOSSIBLE to reach a support (w/o the activation key)!!!!
     
  4. Dishant@Parallels

    Dishant@Parallels Parallels Support

    Messages:
    234
    Hi JesusB2
    Please check your private message. Also for future instances please call us for any queries at either of the numbers we are available 24/7:
    Toll-free: +1 888-811-2489
    International: +1 703-579-0156
     

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