Cannot Activate Parallels Desktop 13 on new Mac

Hi,
I recently migrated to a new Mac. I have signed out of Parallels on my old mac and I still cannot activate on the new device.
Is there anything I can do?
Thank you,
Steve

 

Hi, we've changed your key's settings, please check the activation issue and let us know the results.

 

Hi Maria,
Is till get an error.
Please see attached image.
Thanks,
Steve

 

Please try once again.

 

Hi Maria,
I am still getting the same error.
Thanks,
Steve

 

Please restart your Mac and check the issue once again.

 

Hi Maria,
My account is working now.
Thank you for your help.
Best,
Steve

 

Thanks a lot for sharing the results, Steve.