Hi there I have tried numerous times but have been unable to cancel / turn off auto-renew for my Parallels subscription. I am unable to view or manage my subscription in My Parallels but received a charge email for a 1 year subscription to Parallels Desktop for Mac Pro Edition. Please could I have some support in removing this subscription. Thank you
I am having the same problems. I cannot turn off the auto-renewal for my Parallels subscription as well. I need support in removing this subscription.
Hello @WillF3 Thank you for reaching out. We kindly ask that you submit a support ticket using the steps in the following link: https://kb.parallels.com/6571 Once submitted, a support representative will be happy to assist you further with the refund process. If you have any difficulties in creating a support ticket, please let us know. Thank you.
Hello @AlondraR According to our system, the auto-renewal on your subscription is already turned off. Regards,
