Can not renew (We're sorry, this link has expired to protect your data privacy.)

Sigh!!!
Whatever I do, I can not renew as the system want to send me a link to update payment details. That mail NEVER arrives, is not in the spam,....
Already opened 2 tickets with support : no response!
What to do? People @ Parallels, do you read this ? I am not the only one? Should I move on and move to VMWare??