Answer from Benjamin regarding support

utw-Mephisto · Jan 28, 2007

I hope he doesn't mind me quoting him, but I think it might ease some minds

Mike -

Sorry it took so long to get back to you...I've been on the road for the last week or so and I'm just digging out.

It is not acceptable that you or anyone else runs into trouble getting a hold of support. We're adding more people weekly, but we're still going through the growing pains of being a very small company with a suddenly huge product. All in, we're only about 90 people!

Thanks for the comments though...I'll pass them to our support lead as another example of why we need to step it up in this area.

Cheers,
Ben

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Benjamin H. Rudolph
Marketing Manager
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Answer from Benjamin regarding support

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