100%cpu in prl_vm_app

Discussion in 'Windows Virtual Machine' started by pfitchett, Dec 16, 2008.

  1. pfitchett

    pfitchett Junior Member

    Messages:
    17
    Parallels 4.0.3540 with XP(SP2) on MacPro 2.6GHz (4cpu) with 5GB

    I upgraded from PD3 without any problems. The XP environment run fine (without coherence, etc). I enabled Kaspersky code and response literally died - taking minutes to respond to a mouse-click initially, then freezing whole MacPro machine. After rebooting, found that Windows responded sluggishly and fairly rapidly deteriorated to non-responsive and had to use Stop and Start in VM menu. Eventually managed to get Kaspersky uninstalled, but problems didn't go away. Now Windows won't even respond to Stop or ShutDown in VM menu. I can quit PD, and it appears to quit, but it leaves prl_vm_app running, using 100% of 1 cpu.

    Can anyone suggest any ideas of what is going on, and how I get it working again

    Many thanks
    Peter
     
  2. John@Parallels

    John@Parallels Forum Maven

    Messages:
    6,333
    Did you try to add second CPU?
     
  3. pfitchett

    pfitchett Junior Member

    Messages:
    17
    No, I didn't try a second cpu.
    In the limited time that I had after each computer restart (Mac restart that is), I checked that all traces of Kaspersky were deleted and hunted around for anything that looked suspicious - didn't find anything, but eventually the looping didn't start after a restart, and everything worked fine. I'm puzzled - this doesn't make sense.
     
  4. John@Parallels

    John@Parallels Forum Maven

    Messages:
    6,333
    Please create ticket in support we can investigate it
     

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