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  1. Adeboye Adeotan
    Post

    [resolved] Bluetooth controller not working after update to 15.4

    Hello cfool, This issue is known to our Development Team. To aid our investigations, please perform the following actions: 1. Start Parallels...
    Post by: Adeboye Adeotan, Apr 14, 2025 in forum: Windows Virtual Machine
  2. Adeboye Adeotan
    Post

    Accidental Purchase

    Hello Astrid1, Your refund request has been submitted for processing. Please note that refunds take five to seven business days to appear on your...
    Post by: Adeboye Adeotan, Apr 14, 2025 in forum: General Questions
  3. Adeboye Adeotan
    Post

    [resolved] Game controllers not working on macOS Sequoia 15.4

    Hello DevinD3, This issue is known to our Development Team. To aid our investigations, please perform the following actions: 1. Start Parallels...
    Post by: Adeboye Adeotan, Apr 14, 2025 in forum: Windows Virtual Machine
  4. Adeboye Adeotan
    Post

    PD v19 Standard. Unable to move licence

    Hello RamezL, We have made the appropriate changes, you may use the license now.
    Post by: Adeboye Adeotan, Apr 14, 2025 in forum: Licensing and Activation
  5. Adeboye Adeotan
    Post

    Windows 11 - 24H2 update -> issues with Citrix

    Hi Apologies for the delay in responding. We have created a support ticket with ID 5245553 to investigate this issue with you. Further...
    Post by: Adeboye Adeotan, Apr 14, 2025 in forum: Windows Virtual Machine
  6. Adeboye Adeotan
    Post

    Unable to activate older version of Parallels Desktop

    Hello, We have sent you a private message. We will await your reply
    Post by: Adeboye Adeotan, Apr 13, 2025 in forum: Licensing and Activation
  7. Adeboye Adeotan
    Post

    my parallels desktop are not working

    Hello, To help us better understand the situation, could you please provide us with the following information: 1. A detailed description of the...
    Post by: Adeboye Adeotan, Apr 6, 2025 in forum: Parallels Desktop on a Mac with Apple silicon
  8. Adeboye Adeotan
    Post

    Resert Licence

    Hi Fernando, We observed you have different Parallels Desktop licenses. Which version of these are you attempting to use on your new Mac?
    Post by: Adeboye Adeotan, Apr 6, 2025 in forum: Licensing and Activation
  9. Adeboye Adeotan
    Post

    Scroll Direction Bug with Trackpad

    Hello, Please collect a technical report after issue reproduction (click Parallels icon > Help > Send technical data > check "Attach...
    Post by: Adeboye Adeotan, Apr 6, 2025 in forum: Windows Virtual Machine
  10. Adeboye Adeotan
    Post

    MacOS vm on mac m2 manual installation

    Hi Sadako, Please collect a technical report after issue reproduction (click Parallels icon > Help > Send technical data > check "Attach...
    Post by: Adeboye Adeotan, Mar 31, 2025 in forum: Parallels Desktop on a Mac with Apple silicon
  11. Adeboye Adeotan
    Post

    Flickering while playing games on parallels

    Hi, Please confirm if the issue occurs during the download process or while playing the games.
    Post by: Adeboye Adeotan, Mar 31, 2025 in forum: General Questions
  12. Adeboye Adeotan
    Post

    macOS guest on Apple Silicon - host only network?

    Hi, This is a known issue and our Development Team have been duly informed. Should we have any new updates, we will keep you informed
    Post by: Adeboye Adeotan, Mar 31, 2025 in forum: Parallels Desktop on a Mac with Apple silicon
  13. Adeboye Adeotan
    Post

    MS Flight simulator from Steam not launching

    Hi Michael, This is a known issue and our Development Team have been informed. This is not peculiar to Parallels Desktop virtual machines as...
    Post by: Adeboye Adeotan, Mar 31, 2025 in forum: Windows Virtual Machine
  14. Adeboye Adeotan
    Post

    License renewal

    Hi jcodeguy, Please confirm to us if you are still experiencing this issue.
    Post by: Adeboye Adeotan, Mar 31, 2025 in forum: Licensing and Activation
  15. Adeboye Adeotan
    Post

    Tiny Window when trying to play old games

    Hi, Please collect a technical report after issue reproduction (click Parallels icon > Help > Send technical data > check "Attach screenshots..."...
    Post by: Adeboye Adeotan, Mar 31, 2025 in forum: Windows Virtual Machine
  16. Adeboye Adeotan
    Post

    Windows 11 - Touchpad menu missing

    Hi, Could you please send us screenshots of both layouts/settings/bluetooth options? on the M2 and M4?
    Post by: Adeboye Adeotan, Mar 31, 2025 in forum: Parallels Desktop on a Mac with Apple silicon
  17. Adeboye Adeotan
    Post

    Ubuntu 22.04 - How to proceed after increasing disk size?

    Hi ipanini, The issue occurred because while the partition was successfully expanded using parted, the filesystem itself was not resized to use...
    Post by: Adeboye Adeotan, Mar 31, 2025 in forum: Linux Virtual Machine
  18. Adeboye Adeotan
    Post

    help on changing image's destination folder on macOS

    Hi, Please find below the steps to change the default virtual machines folder in Parallels Desktop: 1. Open Parallels Desktop on your Mac. 2....
    Post by: Adeboye Adeotan, Mar 31, 2025 in forum: Installation and Configuration of Parallels Desktop
  19. Adeboye Adeotan
    Post

    No list of pre-configured OS to be installed in Parallels

    Thank you for collecting the report. Please temporarily uninstall any VPN applications you might have such as Tunnelblick and PureVPN. If you...
    Post by: Adeboye Adeotan, Mar 31, 2025 in forum: Parallels Desktop on a Mac with Apple silicon
  20. Adeboye Adeotan
    Post

    activation of ARM Windows 11 Pro with an Intel Windows 10 Family activation key : is it possible and

    Hi Pascal, Have you tried activating it with the key?
    Post by: Adeboye Adeotan, Mar 31, 2025 in forum: Parallels Desktop on a Mac with Apple silicon
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