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  1. Trishna Oobeyram
    Post

    Cancelling subscription issue

    Hello @AlecS1 According to our system, your Parallels Desktop subscription auto-renewal has been turned off. Regards,
    Post by: Trishna Oobeyram, Feb 6, 2026 at 7:05 AM in forum: Licensing and Activation
  2. Trishna Oobeyram
    Post

    Incorrect Subscription Renewal Charge

    Hello @SatriaR Thank you for reaching out. We kindly ask that you submit a support ticket using the steps in the following link:...
    Post by: Trishna Oobeyram, Feb 6, 2026 at 6:54 AM in forum: Licensing and Activation
  3. Trishna Oobeyram
    Post

    How do I cancel recurring payment?

    Hello @DarrellS5 Thank you for reaching out. We kindly ask that you submit a support ticket using the steps in the following link:...
    Post by: Trishna Oobeyram, Feb 6, 2026 at 6:51 AM in forum: General Questions
  4. Trishna Oobeyram
    Post

    How do I cancel recurring payment?

    Hello @BH_3 Thank you for reaching out. We kindly ask that you submit a support ticket using the steps in the following link:...
    Post by: Trishna Oobeyram, Feb 6, 2026 at 6:50 AM in forum: General Questions
  5. Trishna Oobeyram
    Post

    Compré el incorrecto.

    Hello @DilanH Según nuestro sistema, se ha reembolsado la licencia de actualización. Saludos,
    Post by: Trishna Oobeyram, Feb 6, 2026 at 6:47 AM in forum: Licensing and Activation
  6. Trishna Oobeyram
    Post

    I bought the wrong license

    Hello @DilanH According to our system, your purchase for the upgrade license has been refunded. Regards,
    Post by: Trishna Oobeyram, Feb 6, 2026 at 6:43 AM in forum: General Questions
  7. Trishna Oobeyram
    Post

    Refund Request

    Hello @PaulG49 Thank you for reaching out. We kindly ask that you submit a support ticket using the steps in the following link:...
    Post by: Trishna Oobeyram, Feb 6, 2026 at 6:35 AM in forum: Licensing and Activation
  8. Trishna Oobeyram
    Post

    Cancellation issues

    Hello @AlondraR According to our system, the auto-renewal on your subscription is already turned off. Regards,
    Post by: Trishna Oobeyram, Feb 6, 2026 at 6:30 AM in forum: General Questions
  9. Trishna Oobeyram
    Post

    Cancellation issues

    Hello @WillF3 Thank you for reaching out. We kindly ask that you submit a support ticket using the steps in the following link:...
    Post by: Trishna Oobeyram, Feb 6, 2026 at 6:25 AM in forum: General Questions
  10. Trishna Oobeyram
    Post

    This license has reached its activation limit. Please help.

    Hello @YuriiP We have processed the refund as suggested. The amount may take 5 to 7 days to appear in your account. You may purchase a new...
    Post by: Trishna Oobeyram, Feb 6, 2026 at 6:10 AM in forum: Licensing and Activation
  11. Trishna Oobeyram
    Post

    Video Downloads Not Working

    Hello @JacquelineK1 Kindly collect a technical report while the issue is being reproduced (click the Parallels Toolbox icon > Help > Send...
    Post by: Trishna Oobeyram, Feb 6, 2026 at 6:06 AM in forum: Parallels Toolbox for Mac
  12. Trishna Oobeyram
    Post

    Download Video hangs

    Hello @KevinS50 Kindly collect a technical report while the issue is being reproduced (click the Parallels Toolbox icon > Help > Send technical...
    Post by: Trishna Oobeyram, Feb 6, 2026 at 6:05 AM in forum: Parallels Toolbox for Mac
  13. Trishna Oobeyram
    Post

    Windows 11 keeps crashing randomly on multiple machines

    Hello @MartinW16 We have created a support ticket to assist you. Please check your email for future communication. Regards,
    Post by: Trishna Oobeyram, Jan 23, 2026 in forum: Windows Virtual Machine
  14. Trishna Oobeyram
    Post

    Windows sudden Standby

    Hello @ManfredH2 Kindly note that we have created a support ticket to assist you. Please check your email for future communications. Thanks!
    Post by: Trishna Oobeyram, Jan 22, 2026 in forum: Windows Virtual Machine
  15. Trishna Oobeyram
    Post

    Using the Android emulator in a Windows virtual machine can result in a blue screen.

    Hello @mengl2 We have created a support ticket to assist you. Kindly check your email for future communication. Regards,
    Post by: Trishna Oobeyram, Jan 20, 2026 in forum: Windows Virtual Machine
  16. Trishna Oobeyram
    Post

    2 Razer mice & 1 Corsair mouse won't work in Parallels.

    Hello @TadJ1 We have created a support ticket to assist you. Kindly check your email for future communications. Regards,
    Post by: Trishna Oobeyram, Jan 20, 2026 in forum: Parallels Desktop on a Mac with Apple silicon
  17. Trishna Oobeyram
    Post

    Support FaceTime Webcam Passthrough With macOS As Both Host And Guest

    Hello @CalebT2 We have opened a support ticket to assist you further. Kindly check your email for further communication. Regards,
    Post by: Trishna Oobeyram, Jan 20, 2026 in forum: Parallels Desktop for Mac Feature Suggestions
  18. Trishna Oobeyram
    Post

    This license has reached its activation limit. Please help.

    Hello @YuriiP We can refund you the order 525502828 and you can purchase a full subscription. Please let us know how you wish to proceed. Regards,
    Post by: Trishna Oobeyram, Jan 13, 2026 in forum: Licensing and Activation
  19. Trishna Oobeyram
    Post

    This license has reached its activation limit. Please help.

    Hello @DenisB11 Is there any error message when you are trying to activate your license ? We have made some changes on our side. Please try to...
    Post by: Trishna Oobeyram, Jan 7, 2026 in forum: Licensing and Activation
  20. Trishna Oobeyram
    Post

    This license has reached its activation limit. Please help.

    Hello @Hugo15 We have reset the activation limit for your Parallels Desktop 18 license key. Please try to activate again and let us know if you...
    Post by: Trishna Oobeyram, Jan 7, 2026 in forum: Licensing and Activation
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