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  1. McallenT@P
    Post

    Parallels license has reached its activation limit

    Hello, Please DM the license key and we will reset it for you. Thanks, Parallels Team.
    Post by: McallenT@P, Jun 9, 2022 in forum: Licensing and Activation
  2. McallenT@P
    Post

    USB to Serial Pass Through Solution for Apple Mac Studio with Ultra M1 Chip

    Hello, You are welcome. Please let us know if you need further assistance. Thanks, Parallels Team.
    Post by: McallenT@P, Jun 8, 2022 in forum: Installation and Configuration
  3. McallenT@P
    Post

    Use ISO image to upgrade windows 10 1809 to 21h2

    Hello, Yes, if you run it from the Windows desktop folder, you will be able to upgrade. Thanks, Parallels Team.
    Post by: McallenT@P, Jun 8, 2022 in forum: Windows Virtual Machine
  4. McallenT@P
    Post

    VM is incompatible with Mac

    Hello, We are glad that the issue is resolved. Thanks, Parallels Team.
    Post by: McallenT@P, Jun 8, 2022 in forum: Parallels Provider for Vagrant
  5. McallenT@P
    Post

    Tools Patch Procedure

    Hello, We are glad that the issue is resolved. You are welcome. Thanks, Parallels Team.
    Post by: McallenT@P, Jun 8, 2022 in forum: Linux Virtual Machine
  6. McallenT@P
    Post

    Windows 11 ARM Boots to Black Screen

    Hello @ArturG2, Reset did not work, and Stop/started worked. Glad the issue is resolved. Please get back to us if have any further issues. Thanks,...
    Post by: McallenT@P, Jun 8, 2022 in forum: Parallels Desktop on a Mac with Apple silicon
  7. McallenT@P
    Post

    Use ISO image to upgrade windows 10 1809 to 21h2

    Hello @HeoH, You need to run the ISO file from inside the windows to upgrade windows. Thanks, Parallels Team.
    Post by: McallenT@P, Jun 7, 2022 in forum: Windows Virtual Machine
  8. McallenT@P
    Post

    subscription not showing in my dashboard

    Hello, Please provide the order reference number or the email address, so that we can assist you with the refund. Thanks, Parallels Team.
    Post by: McallenT@P, Jun 7, 2022 in forum: General Questions
  9. McallenT@P
    Post

    Key for parallels 12

    Hello @Surgenuin, You can purchase the subscription license of the latest version and use it on version 12 to activate. Thanks, Parallels Team.
    Post by: McallenT@P, Jun 7, 2022 in forum: Installation and Configuration
  10. McallenT@P
    Post

    Parallels Desktop and M1/M2 Ultra chips

    Hello @pavanbits1, The architecture of the Intel Processor differs from the M1 chip processor. Thanks, Parallels Team.
    Post by: McallenT@P, Jun 7, 2022 in forum: Parallels Desktop on a Mac with Apple silicon
  11. McallenT@P
    Post

    Outlook search is non-functional on Windows 11 ARM VM

    Hello @MichaelP85, Please contact Microsoft support as Outlook is a Microsoft application. Thanks, Parallels Team.
    Post by: McallenT@P, Jun 7, 2022 in forum: Windows Virtual Machine
  12. McallenT@P
    Post

    Windows 11 ARM Boots to Black Screen

    Hello @JamieP6, Please refer to this KB article: https://kb.parallels.com/123094 to reset the virtual machine and check. Thanks, Parallels Team.
    Post by: McallenT@P, Jun 7, 2022 in forum: Parallels Desktop on a Mac with Apple silicon
  13. McallenT@P
    Post

    Segfault after Ubuntu Upgrade

    Hello, We are glad that the issue is resolved. Thanks, Parallels Team.
    Post by: McallenT@P, May 31, 2022 in forum: Parallels Client for Linux
  14. McallenT@P
    Post

    Dedicated video memory on Win11

    Hello @Gergana, Please refer to this KB article: https://kb.parallels.com/124575 and check. Thanks, Parallels Team.
    Post by: McallenT@P, May 30, 2022 in forum: Parallels Desktop on a Mac with Apple silicon
  15. McallenT@P
    Post

    Parallels 17.1.3 Update - Coherence Mode Not Available

    Hello @FabriceK, Please uninstall Parallels Desktop and download 17.1.2 from this link...
    Post by: McallenT@P, May 30, 2022 in forum: macOS Virtual Machine
  16. McallenT@P
    Post

    Version 17.1.3 - Parallels Tools Kernel Extensions Broken?

    Hello @DanB20, Yes, our development team is working on it. Thanks, Parallels Team.
    Post by: McallenT@P, May 30, 2022 in forum: macOS Virtual Machine
  17. McallenT@P
    Post

    Bought a used m1 MacBook Pro, Parallels won't allow me to try their product before I buy.

    Hello @DungD, Unfortunately, the trial period cannot be extended. It works only for 14 days on a given Mac computer. You can purchase a license...
    Post by: McallenT@P, May 30, 2022 in forum: Licensing and Activation
  18. McallenT@P
    Post

    Downgrading to 17.1.2

    Hello @W32, We are glad that the issue is resolved. You are welcome. Thanks, Parallels Team.
    Post by: McallenT@P, May 30, 2022 in forum: Installation and Configuration of Parallels Desktop
  19. McallenT@P
    Post

    Version 17.1.3 - Parallels Tools Kernel Extensions Broken?

    Hello @Saggyhaggis, Yes, the above link is the correct link. Please let us know if you need further assistance. Thanks, Parallels Team.
    Post by: McallenT@P, May 30, 2022 in forum: macOS Virtual Machine
  20. McallenT@P
    Post

    Cursor stuck on screen while gaming and watching videos

    Hello @RaymondL8, We are glad that the issue is resolved. Let us know if you need further assistance. Thanks, Parallels Team.
    Post by: McallenT@P, May 30, 2022 in forum: Installation and Configuration of Parallels Desktop
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