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Parallels support is god-awful. I had similar experience as above. Tried to help them with information that their own KB on Windows 10 volume.inf...
I've just uploaded a Problem Report, ID 64091091, with my system Info. As I mention above, my problem is a known limitation with current latest...
I also tried article 122808 with my Windows 10 Bootcamp - which makes the image visible to Parallels, but unbootable. I had to revert to the...