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  1. Adeboye Adeotan
    Post

    Can I use an external drive for games, and how is the quality?

    Hello Luca, Yes you may, however, the performance would mostly depend on the Read/Write throughput of the external drive you plan to use.
    Post by: Adeboye Adeotan, May 4, 2024 in forum: General Questions
  2. Adeboye Adeotan
    Post

    Phantom "Enter" Keystrokes

    Hi Please confirm what you mean by inactive, do you mean, it gets its display dimmed or the virtual machine gets suspended? Also, to aid us in...
    Post by: Adeboye Adeotan, May 4, 2024 in forum: Parallels Desktop on a Mac with Apple silicon
  3. Adeboye Adeotan
    Post

    Accidentally deleted a driver and can't figure out how to get back

    Hi RoccoD, Please perform the following actions: 1. While Windows is running, click on the Parallels icon on the Mac Menu bar 2. Choose Action -...
    Post by: Adeboye Adeotan, May 4, 2024 in forum: Installation and Configuration of Parallels Desktop
  4. Adeboye Adeotan
    Post

    Rotation Feature on Switch Resolution Tool Not Working

    Hello David, Please collect a Technical report for our investigation. To do this, reproduce the issue and collect a technical report (click the...
    Post by: Adeboye Adeotan, May 4, 2024 in forum: Parallels Toolbox for Mac
  5. Adeboye Adeotan
    Post

    Window Manager fails to snap Firefox windows

    Hello Derek, Please reproduce the issue and collect a technical report (click the Parallels Toolbox icon > Settings (Gear) icon > Help > Send...
    Post by: Adeboye Adeotan, May 4, 2024 in forum: Parallels Toolbox for Mac
  6. Adeboye Adeotan
    Post

    Window Manager fails to snap Firefox windows

    Hello everyone, Thank you for the provided information. We have passed the existing data to our development Team for further investigation. As...
    Post by: Adeboye Adeotan, May 4, 2024 in forum: Parallels Toolbox for Mac
  7. Adeboye Adeotan
    Post

    Unable to Install Parallels Toolbox on Mac

    Hello, To aid us in further investigating this issue, kindly collect the following logs by following the steps provided below: Open Terminal on...
    Post by: Adeboye Adeotan, May 4, 2024 in forum: Parallels Toolbox for Mac
  8. Adeboye Adeotan
    Post

    This license has reached its activation limit. Please help.

    Hi, Please confirm wihich of your licenses you are trying to use. Simply provide the first 5 characters
    Post by: Adeboye Adeotan, Apr 25, 2024 in forum: Licensing and Activation
  9. Adeboye Adeotan
    Post

    This license has reached its activation limit. Please help.

    Hi, Please provide the exact error message you are getting
    Post by: Adeboye Adeotan, Apr 25, 2024 in forum: Licensing and Activation
  10. Adeboye Adeotan
    Post

    Parallels license has reached its activation limit

    Hi, Which of your licenses are you trying to use?
    Post by: Adeboye Adeotan, Apr 25, 2024 in forum: Licensing and Activation
  11. Adeboye Adeotan
    Post

    Parallels license has reached its activation limit

    Hi, The necessary changes have been made. Kindly try again.
    Post by: Adeboye Adeotan, Apr 25, 2024 in forum: Licensing and Activation
  12. Adeboye Adeotan
    Post

    Cannot active subscription on a new Mac

    Hi, Please provide 1. A document showing proof of ownership of the license e.g screenshot of purchase confirmation 2. The old and new email accounts
    Post by: Adeboye Adeotan, Apr 25, 2024 in forum: Licensing and Activation
  13. Adeboye Adeotan
    Post

    you have entered an upgrade key. Please confirm it with a key from the previous version

    Hi MarsupialG, Please provide the Cleverbridge transaction ID as well as the email address
    Post by: Adeboye Adeotan, Apr 25, 2024 in forum: Licensing and Activation
  14. Adeboye Adeotan
    Post

    Window Manager fails to snap Firefox windows

    Hello Ian, Thank you for the provided report. We required the report to analyze possible causes of the issue but would appreciate if you could...
    Post by: Adeboye Adeotan, Apr 23, 2024 in forum: Parallels Toolbox for Mac
  15. Adeboye Adeotan
    Post

    Energy Saver not following Don't Suggest tool option

    Hello, To aid our investigation, kindly reproduce the issue and collect a technical report (click the Parallels Toolbox icon > Settings (Gear)...
    Post by: Adeboye Adeotan, Apr 23, 2024 in forum: Parallels Toolbox for Mac
  16. Adeboye Adeotan
    Post

    Unable to download audio or video

    Apologies for the delayed response Julian. Thank you for the provided recording. As a final confirmation, please indicate if you have a VPN or...
    Post by: Adeboye Adeotan, Apr 23, 2024 in forum: Parallels Toolbox for Mac
  17. Adeboye Adeotan
    Post

    Windows Manager won't resize Office apps, but works for others

    Hi Kevin, We have been unable to reproduce the issue. Please reproduce the issue and collect a technical report (click the Parallels Toolbox...
    Post by: Adeboye Adeotan, Apr 23, 2024 in forum: Parallels Toolbox for Mac
  18. Adeboye Adeotan
    Post

    Copy/Paste not working

    Hi Scott, please collect a technical report while the issue is being reproduced (click the Parallels icon > Help > Send technical data > check...
    Post by: Adeboye Adeotan, Apr 18, 2024 in forum: Parallels Desktop on a Mac with Apple silicon
  19. Adeboye Adeotan
    Post

    Need Help: Cannot activation for New Mac, too

    Hi Kim, Please confirm if you are still experiencing this issue
    Post by: Adeboye Adeotan, Apr 18, 2024 in forum: Licensing and Activation
  20. Adeboye Adeotan
    Post

    Regarding subscription issues...

    Hello, Kindly share with us proof of the transaction(s) e.g a screenshot
    Post by: Adeboye Adeotan, Apr 18, 2024 in forum: Licensing and Activation
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