Separate names with a comma.
@kevcollins and did you try to reinstall Parallels Tools manually?
@AlekseyM2, could you share the screenshot of Activity monitor with us please?
Please try the suggestions above and let us know if the issue still persists.
@Jonas6, could you please generate 2 reports: the first one with 22.6 version (after the issue reoccurs) and the second one with the 22.3 version...
Hi, in order to remove shortcut from the list, you can tick it and click on "-" button. Please let us know if it's not that case.
Dear @GrayMatter, sorry for the delay in response, we've escalated this issue to the Parallels Engineering team and once we get any update we will...
@JaimeD1, I'd like to ask you for some help. Could you please reproduce the issue, generate the problem report right after that and reply us back...
And you cannot find your test folder, right?
Hi, could you generate the problem report when the issue reoccurs, please and reply us back with the report ID?
Hi @SamanthaC1, did you update your VM OS or MacOS before the black screen issue? Also please check and try these steps Let us know the results please
@jmine83, the Parallels Desktop 14.1.3 is the latest version for that moment.
Hi, your key has been reset, please check the issue and also note about Parallels Desktop and MacOs compatibility. Please let us know if you have...
Hi, did you have the Parallels Desktop before? Or just purchased the 11 version?
Hi, if you create the problem report after the issue reoccurs and reply us beck with the report ID, it'll be very helpful.
Hi please use this KB article in order to transfer the key. If it will not work for you or it's not that case, please let us know, we will be...
Hi Dan, I've requested additional info via the private message, please check your inbox and reply
Hi, I've found your keys and reset it for you. Please check and let us know how it works.
@MacClueless for more info please check this KB article and let us know if you have any additional questions.
Hi, please provide us with more details? What you exactly would like to do?
Hi, please provide me with your key via the private message, I'll check it for you.
