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Hi, you can just reply me back (via the private message) with your license key and email, which you would like to use for it. I'll send the same...
Hi, please provide me with your license key and email, where you would like to transfer your key. (your current Parallels account email) Please...
Replied you, please confirm your email (more info in PM)
Ok then, could you please provide me with your key in a private message? I'll send PM to you and you will just reply on it.
Hi, we've reset your key. Please try to activate it again and let us know how it works.
Hi, 1. Unfortunately we cannot promise you that the upgrade price will be the same next year. We cannot share any info about future upgrade until...
Hi could you please generate the tech.report using this KB article and reply us back with the report ID.
Hi, did you try to reinstall Parallels Tolls and change the VM's graphic settings?
Thanks a lot for the detailed info. Did you try this KB article https://kb.parallels.com/114309?
Did it stop without any apparent reason? Did you performed any steps? Reinstall Parallels tools for example?
Hi, I've checked your order and the status is: payment declined by card issuer. Did you make any changes with your payment?
Hi, and could you please generate the full tech report after the issue reproducing. Please check this article for more info about report.
Thanks a lot for providing info, and could you please provide us and other forum users with version of your Parallels Desktop and VM OS which...
Hi, we've reset your license key, and also please check this KB for more info about moving your key to new Mac
Could you please translate the error message?
Hi, could you please provide us with detailed issue description and with your Parallels Desktop and Windows version.
Please check this KB article for more info about slow performance issue troubleshooting steps.
Actually, prl_tools.exe is a standard windows process. And Parallels Tools is a set of drivers for the guest OS that is installed in your VM. So,...
Hi, please try to clone your VM and test the same behavior with the VM copy. Then provide us with the results.
Hey, could you please provide us with more details? I've just tested cmd+c shortcut on my test VM and it's working like it works on Mac side....
