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  1. Maria@Parallels
    Post

    Can't install Parallels 10 with legacy license

    Done, please check
    Post by: Maria@Parallels, Apr 18, 2019 in forum: Installation and Configuration of Parallels Desktop
  2. Maria@Parallels
    Post

    WiFi drops

    Hi, did you try to change the network modes from shared to bridged, just for test.
    Post by: Maria@Parallels, Apr 18, 2019 in forum: Installation and Configuration of Parallels Desktop
  3. Maria@Parallels
    Post

    Cancel subscription

    Hi, you can turn off auto-renewal using these steps And please provide us with the purchase order number for the refund request.
    Post by: Maria@Parallels, Apr 17, 2019 in forum: Licensing and Activation
  4. Maria@Parallels
    Post

    Parallels desktop 10: "You have reached the maximum number of activations available"

    Hi, your key has been reset, please check.
    Post by: Maria@Parallels, Apr 17, 2019 in forum: General Questions
  5. Maria@Parallels
    Post

    PD14 - Client Snapshot does not finish

    I've provided Parallels Engineering team with this tech. info. Once we get any updates we will let you know.
    Post by: Maria@Parallels, Apr 17, 2019 in forum: General Questions
  6. Maria@Parallels
    Post

    Any discount to switch from vmware to parallels?

    Hi, Yes, we have a offer for VMware users. But we need additional info from you. Please reply on my private message. Thanks.
    Post by: Maria@Parallels, Apr 17, 2019 in forum: General Questions
  7. Maria@Parallels
    Post

    I need to request a refund please

    Hi, if you decide to continue investigation, please generate the problem report after the issue reproduced and reply us with the report ID. If you...
    Post by: Maria@Parallels, Apr 17, 2019 in forum: General Questions
  8. Maria@Parallels
    Post

    Cannot change registered email address because old one is now deleted.

    Hi, we need a bit more info. Could you please provide me with your license key and email which you would like to use for the key registration?...
    Post by: Maria@Parallels, Apr 16, 2019 in forum: General Questions
  9. Maria@Parallels
    Post

    Not working since upgrade - suggestions

    Hi, did you got the same error before? Does the issue reoccur after stopping and restarting VM? Please reproduce the issue, generate the problem...
    Post by: Maria@Parallels, Apr 16, 2019 in forum: Installation and Configuration of Parallels Desktop
  10. Maria@Parallels
    Post

    Windows 10 suddenly not working

    Hi, dud you install the Windows update before? Or may be update the Parallels Desktop or MacOs?
    Post by: Maria@Parallels, Apr 15, 2019 in forum: General Questions
  11. Maria@Parallels
    Post

    Moving to a new Mac

    Hi, I\ve found the 14 version in your account. Would you like to downgrade to 12? Please provide us with more issue details.
    Post by: Maria@Parallels, Apr 15, 2019 in forum: Installation and Configuration
  12. Maria@Parallels
    Post

    How can I deactivate my Parallels Desktop 10 license

    Hi, we've reset it for you, please check the activation issue and let us know the results.
    Post by: Maria@Parallels, Apr 15, 2019 in forum: General Questions
  13. Maria@Parallels
    Post

    Can MacBook Air 2015 4GB be used?

    Hi, as I know Microsoft is stopping support for Windows 7: https://www.microsoft.com/en-us/windowsforbusiness/end-of-windows-7-support But you can...
    Post by: Maria@Parallels, Apr 15, 2019 in forum: Installation and Configuration of Parallels Desktop
  14. Maria@Parallels
    Post

    Bootcamp with separate Data partition

    Hi, let me clarify. You have separate partition on you Boot camp, but it doesn't work on the Boot camp based VM, right?
    Post by: Maria@Parallels, Apr 15, 2019 in forum: Installation and Configuration of Parallels Desktop
  15. Maria@Parallels
    Post

    I have a valid license for a legacy version

    Hi, we've made necessary changes with your Parallels Desktop 11 key, please check the activation issue and let us know how it works.
    Post by: Maria@Parallels, Apr 15, 2019 in forum: Licensing and Activation
  16. Maria@Parallels
    Post

    Problem with Prl_client_app

    Hi, please try steps from this KB article https://kb.parallels.com/116263
    Post by: Maria@Parallels, Apr 15, 2019 in forum: Installation and Configuration of Parallels Desktop
  17. Maria@Parallels
    Post

    Problem with Prl_client_app

    you can try this command mdfind -name Parallels Desktop
    Post by: Maria@Parallels, Apr 15, 2019 in forum: Installation and Configuration of Parallels Desktop
  18. Maria@Parallels
    Post

    Do i need Parallels Tools for a simple copy and paste task ?

    Please try to reinstall Parallels Tools (Actions -> Reinstall Parallels Tools) )and check the issue.
    Post by: Maria@Parallels, Apr 15, 2019 in forum: Linux Virtual Machine
  19. Maria@Parallels
    Post

    Parallels desktop 10: "You have reached the maximum number of activations available"

    Hi, we've reset your key, please try to activate again.
    Post by: Maria@Parallels, Apr 15, 2019 in forum: General Questions
  20. Maria@Parallels
    Post

    Windows cannot access \\Mac\Home\Desktop

    Hi, in order to find Actions menu, activate your VM and go on the top Mac menubar. Please check the screenshot attached.
    Post by: Maria@Parallels, Apr 15, 2019 in forum: General Questions
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