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Hi, I cannot find you key. Could you please provide us with your key in pm.
Hi, we need more info about your key and email address. Please check your pm and reply.
Hi, if you have already used Parallels Desktop, you can purchase upgrade version. Also you can find a bit more info about upgrade to Pro pricing...
Hi, could you please generate the problem report ? Please reproduce the issue, then create a report and reply us back with the report ID.
Hi, as I understand you have an issue with purchase. Please provide us with more details of the issue.
Hi, could you please provide us with your Parallels Desktop version?
Hi, and how about Activity monitor? Could you please start your Windows, wait till the issue reproducing and check the CPU usage of your VM? If...
Hi, did you try to change mouse settings in VM configuration-> Hardware -> mouse and keyboard -> auto detect for games? (If not, please try to...
I've received your key and reset it again. Please check.
I've found only Parallels Desktop 7 key in your account. Could you please send your key via the private message?
Hi, I didn't find Parallels Desktop 10 key in your account. Could you please send it via pm and we will reset it for you.
We've reset your key, please check.
Hi, it has been reset, please check.
Hi, could you share more details with us, please?
Your key has been reset, please check the issue
Hi, you can find Parallels Desktop 12 user's guide here But if you need additional info, please let us know.
Bob, sorry for the delay in response. I've provided Parallels Engineering team with your tech.report and once we get any updates we will contact...
Could you please provide us with the problem report? Please generate it right after the issue reoccurs and reply us back with the report ID.
NP, thanks for sharing this.
No difference. But please clarify, would you like to purchase new Home edition or may be light version?
