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Hi, could you please provide us with your email and key. Please send it via private message or just reply on my message
Hi, Justin, your Parallels Desktop 10 key has been reset, please check the activation issue. And if it's not that case please provide us with your...
Hi, please clarify, you can connect your external device to Windows, but cannot access Parallels files?
@HermannR2 @UlrichH4 did you try to change settings in vm configuration: for optimize for games/ don't optimize for games. Does it change something?
Hey, please check and try this KB article
Hi, did you get any error message before drivers crashing? Also please reproduce the issue, generate the problem report and reply us back with the...
Hi, please provide us with version of Parallels which you're using and also with your MacOs version.
Please add the following bootflag (VM configuration ->Hardware -> Boot order) and check the issue: devices.mac.native_smc=0
Hi James, you can try this KB article and check your settings https://kb.parallels.com/111997 Or you can also use the Bonjour...
Done, please check the issue with your Parallels Desktop 11 activation.
Hi, I've made nesseccary changes with your key. Please try to activate it again. If it doesn't work, please provide us with your license key via...
Hi @Milo1 please generate tech report right after the issue reproduce and reply us back with the report ID.
Thanks a lot for the provided info. We've escalated this issue to the Parallels Engineering team and once we get any updates, we will contact you.
Hi @trevor5 on Windows vm you will be able to untick option "pause Windows when possible" but unfortunately we haven't such option for the Mac OS VM.
So, could you please share the size of other VMs which don't have the issue with snapshot. And also generate report from non-issue VM ns share...
And do you have any backup copy of your VM?
Thanks for your reply. Our Engineering team informed us, that according to the tech report one of the probable reason is the external device slow...
@AngelaG1 please try steps from this KB article and check the issue.
Ok, @AlbertoA2, then I need to confirm the license key and email info. Please resend it via private messages.
Are you starting your VM from the external device? Which external media are you using?
