Snapshot Manager

Hi,

one of my favorite tool in Parallels is the Snapshot manager.
But I cannot launch it any more, when I click on the button (or via the menu) parallels freeze, even after 1hours nothing happens and I must force to quit.

I updated it, reinstalled it... must I delete everything ?? did I loose all my precious snapshots ?

I have 2 differents images (Vista and XP) and it works for none of them.

I have a 2 months old macbook

thanks in advance if you can help

 

Hello Chrisg75,

What Parallels Desktop build are you using?
Your snapshots are not supposed to be lost. Please check if you can see the files located in your Virtual Machine Snapshot folder (Documents -> Parallels -> VM folder - Snapshots folder).

Best regards,
Xenos

 

thanks for replying.
I use PD 3.0 for Mac, build 5584 (16 janvier 2008)

And in the snapshots folders, I can see some pvc files, one .mem file, one .sav file and one png file.

It seems ok to me, I can even open the pvc files with textedit

 

Hello Chrisg75,

Could you send me a screenshot - the output of this command run in Terminal (Applications-> Utilities):

ls -la <vmfolder>

By default the path to the VM Folder is:
~/Documents/Parallels/<VM Folder>

Best regards,
Xenos

 

Here it is :

pmac-macbook-004:Microsoft Windows XP chris$ ls -al
total 1095232
drwxr-xr-x 13 chris CRM\utilisa. du domaine 442 20 fév 19:39 .
drwxr-xr-x 5 chris CRM\utilisa. du domaine 170 2 jan 11:41 ..
-rw-r--r--@ 1 chris CRM\utilisa. du domaine 6148 21 fév 09:06 .DS_Store
-rw-r--r-- 1 chris CRM\utilisa. du domaine 17 20 fév 19:39 .Microsoft Windows XP.pvs.lock
-rw-r--r-- 1 chris CRM\utilisa. du domaine 536870912 20 fév 14:42 Microsoft Windows XP.mem
-rw-r--r-- 1 chris CRM\utilisa. du domaine 2747 20 fév 19:39 Microsoft Windows XP.pvs
-rw-r--r-- 1 chris CRM\utilisa. du domaine 22392509 20 fév 14:42 Microsoft Windows XP.sav
drwxr-xr-x 9 chris CRM\utilisa. du domaine 306 2 jan 10:55 Snapshots
-rw-r--r-- 1 chris CRM\utilisa. du domaine 1826 7 jan 15:52 Snapshots.xml
drwxr-xr-x 58 chris CRM\utilisa. du domaine 1972 7 fév 15:28 Windows Applications
drwxr-xr-x 3 chris CRM\utilisa. du domaine 102 15 fév 16:58 Windows Disks
-rw-r--r-- 1 chris CRM\utilisa. du domaine 1474560 23 déc 02:58 unattended.fdd
drwxr-xr-x@ 7 chris CRM\utilisa. du domaine 238 20 fév 19:39 winxp.hdd

thanks again

 

Chrisg75, thank you for the output. Here is what you should do:

Launch Windows and shut it down properly (your VM is suspended now).
Delete Microsoft Windows XP.pvs.lock file.

Best regards,
Xenos

 

I have closed Windows XP and quit Parallels now I don't find any lock file :

pmac-macbook-004:Microsoft Windows XP chris$ ls -al
total 2912
drwxr-xr-x 10 chris CRM\utilisa. du domaine 340 21 fév 17:34 .
drwxr-xr-x 5 chris CRM\utilisa. du domaine 170 2 jan 11:41 ..
-rw-r--r--@ 1 chris CRM\utilisa. du domaine 6148 21 fév 09:06 .DS_Store
-rw-r--r-- 1 chris CRM\utilisa. du domaine 2747 21 fév 17:34 Microsoft Windows XP.pvs
drwxr-xr-x 9 chris CRM\utilisa. du domaine 306 2 jan 10:55 Snapshots
-rw-r--r-- 1 chris CRM\utilisa. du domaine 1826 7 jan 15:52 Snapshots.xml
drwxr-xr-x 58 chris CRM\utilisa. du domaine 1972 7 fév 15:28 Windows Applications
drwxr-xr-x 3 chris CRM\utilisa. du domaine 102 15 fév 16:58 Windows Disks
-rw-r--r-- 1 chris CRM\utilisa. du domaine 1474560 23 déc 02:58 unattended.fdd
drwxr-xr-x@ 7 chris CRM\utilisa. du domaine 238 21 fév 17:34 winxp.hdd
pmac-macbook-004:Microsoft Windows XP chris$


But I have often closed it and reopened it very often. It's still impossible to open de snapshot manager... the program freeze.

The program is frozen because I just tried to click on the "snapshots manager" button

 

Chrisg75, your Snapshots.xml file seems to be corrupted. Please attach it to your next post for we could check.

I would also like to see the output of the following command:

ls -la /<vm folder>/winxp.hdd/

Best regards,
Xenos

 

ok, here it is.

But you must know that parallels does the same on other virtual machines (Windows Vista). I don't think every xml is corrupted.

 

any idea ?

 

Hello Chrisg75,

Please find the file com.parallels.Parallels.plist and delete it. Reboot your Mac.

If this will not help, reinstall Parallels.

If you still encounter the problem after the reinstall, please send me the information on the .hdd file (asked above: the output of ls -la /<vm folder>/winxp.hdd/ command).

Could you also attach a screenshot of the Snapshots catalogue from your VM folder?

Can you open Snapshot Manager on a new VM where no snapshots have been created?

Best regards,
Xenos

 

Just wanted to say that I had the exact problem Chrisg75 describes (running Parallels 3.0 Build 5580 on a MacBook Pro), and Xenos's advice helped me to solve it. I deleted the file com.parallels.Parallels.plist (located in ~username/Library/Preferences); rebooting my Mac wasn't necessary. After that, the snapshot manager would launch again.

However, although I could now create new snapshots and delete newly created ones, I could not delete existing snapshots: the snapshot manager would freeze, and I'd have to force Parallels to quit. After much trial and error, I had to delete all existing shapshot files manually by dragging them to the trash; for good measure, I also deleted the Snapshots.xml file.

But now the snapshot manager is working properly again. Snapshots is a great feature, so I'm glad to have it back again. Thanks for the help!

 

I have again and again done the same. I deleted every thing from my laptop via de uninstaller and deleting every "paralleles" files. I install a new Windows XP image and it's still the same... something on my computer doesn't like Parallels snapshot manager...