Unable to use Quick Assist, in Windows 11

My remote endpoints were always seeing a 'remote helper device does not meet minimum security requirements' message, before disconnecting during connection. AI suggested the following: i) change the Parallels network type to 'Bridged>Default Adapter', so that the VM gets its own private IP address. ii) when entering Helper mode on Quick Assist, do not proceed with the User ID that appears by default (eg your Win 11 MS login). Instead, select 'Use another account' - doing that will log-off the current MS Account. Restart QA and go into Helper mode again. Log-in to QA with your MS account. This apparently regenerates a token which QA inspects to decide whether your login can be trusted. My QA sessions have been working since i've done this QA log-out/log-in workaround. M2 Sequoia 15.7.7, Win 11 Pro 25H2, Intune, EntraID, Parallels Desktop for Mac 26.3.3, latest QA win app.

 

I can confirm that changing from Shared networking to Bridged did help me. BUT...not 100%. I made the changes, restarted a number of times, still got the failure. Only when I did a full Windows shutdown and then turn it back on did it work.

Not sure who is to blame here, but this remains a major nuisance after literally years and hope Parallels can figure out how to permanently resolve it in a way that doesn't require users continuing to jump through hoops like this to use Quick Assist.