Subject: Request to cancel a duplicate charge (Account: [email protected]) Hello, I noticed that my account has been charged twice for the same purchase. I am writing to request a cancellation and refund for one of the duplicate payments made on October 26, 2025. For your reference, here are my account details: Account Email: [email protected] Order/Transaction Number: 516049116 Could you please review my transaction history, process the cancellation, and refund the duplicate charge? I have attached a screenshot of the payment receipt and my bank statement as proof. Thank you for your assistance. I look forward to your prompt response
Hello, Thank you for reaching out. We kindly ask that you submit a support ticket using the steps in the following link: https://kb.parallels.com/6571 Once submitted, a support representative will be happy to assist you further with the refund process. If you have any difficulties in creating a support ticket, please let us know. Thank you.
