Automatic License Renewal via PayPal - never received activation key

License renewed about 12 days ago on MacOS. Continued running seemingly fine. Was using Parallels this morning. Machine restart caused Parallels to ask for Activation Key. I never received an activation key from the renewal emails. When logging into the website, the account does not recognize that I have any products purchased. I have invoices, Paypal receipts, etc. Email indicating renewal. Charges to credit card.

Parallels app on MacOS not letting me proceed without activation key. I need this for my job, so I have clicked the "free trial" button that it showed on the MacOS app, so I can try to proceed in the short term until license issue is resolved.

I cannot even submit a support request via website (support ticket) since it thinks I don't have a product. Site directs me to facebook and twitter contact for support? I don't even have those accounts. So posting here as a last attempt.

Thanks in advance if someone can get me to actual Parallels account support. I am a paid customer for a subscription and can't even reach the company, for crying out loud.

 

Bonjour, j'ai bien reçu la facture et téléchargé le logiciel mais je n'ai pas la clé d'activation. Impossible de restaurer mes achats dans mon espace client. Pouvez vous m'aider svp? . D'avance merci