Mouse Wheel stops working after MacOS host sleep

Discussion in 'Parallels Desktop on a Mac with Apple silicon' started by AmilcarU, Apr 22, 2026.

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  1. AmilcarU

    AmilcarU Bit poster

    Messages:
    2
    Hello,
    Whenever my MacOS host goes to sleep, the mouse wheel stops working inside my Windows 11 guest.
    I can restore functionality by suspending and resuming the guest.
    Steps:
    1. Launch Windows 11 guest.
    2. Put MacOS host to sleep (or wait for sleep timeout).
    3. Wake MacOS host.
    4. Observe that mouse wheel does not work.
    5. Close Windows 11 guest (suspend/save).
    6. Reopen Windows 11 guest.
    7. Observe that mouse wheel functionality is restored.
    Let me know if you need a video!
    Regards,
    Amilcar

    Versions:
    Parallels: Desktop 26 for Mac Pro 26.3.1 (57396)
    Host: MacOS Tahoe 26.4.1
    Guest: Windows 11 Pro 25H2
     
    AmilcarU, Apr 22, 2026
    #1
  2. Trishna Oobeyram

    Trishna Oobeyram Staff Member

    Messages:
    487
    Hello,
    Kindly proceed with the steps below:
    1. Reproduce the issue.
    2. Collect a technical report. To generate the report, right-click on the Parallels icon in the Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report, and provide us with the report's 9-digit ID in reply.
    Regards,
     
    Trishna Oobeyram, Apr 23, 2026
    #2
  3. AmilcarU

    AmilcarU Bit poster

    Messages:
    2
    Hello,
    I generated the technical report. The ID is 518965738.
    Regards,
    Amilcar
     
    AmilcarU, Apr 29, 2026 at 7:04 AM
    #3
  4. Adarsh Jeetun

    Adarsh Jeetun Staff Member

    Messages:
    130
    Hello @AmilcarU ,
    We have created ticket #57***02 to assist you further. Please check your inbox.
    Thank you!
     
    Adarsh Jeetun, May 4, 2026 at 5:04 AM
    #4

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