Refund request submitted but no response from Parallels Support

Discussion in 'Parallels Toolbox for Mac' started by li_20, Apr 14, 2026 at 2:00 AM.

  1. li_20

    li_20

    Messages:
    1
    I purchased a Parallels Desktop subscription on 2026-04-09, order number: 537521151 ,

    The product experience is not as expected and cannot meet my actual usage needs. I have already sent a refund request email according to your official 30-day money-back guarantee policy, but I have not received any reply or processing progress notice so far.

    I am here to ask for help and urge the official team to process my full refund as soon as possible and reply to me via email to confirm the status.

    Looking forward to your official response and proper handling.
     
    li_20, Apr 14, 2026 at 2:00 AM
    #1
  2. Trishna Oobeyram

    Trishna Oobeyram Staff Member

    Messages:
    462
    Hello @li_20
    Thank you for reaching out. We kindly ask that you submit a support ticket using the steps in the following link:
    https://kb.parallels.com/6571
    Once submitted, a support representative will be happy to assist you further with the refund process.
    If you have any difficulties in creating a support ticket, please let us know.
    Thank you.
     
    Trishna Oobeyram, Apr 16, 2026 at 6:49 PM
    #2

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