Refund Request for auto renew

Hello,
My annual subscription has auto-renewed, and I want to request a refund. I want to close my account and haven't used the software for at least a few months.
reference number: 532574347

 

I have the same issue as MarketingE1. I was charged for a renew at the end of March even though my one "subscription" is a permanent product. I would like a refund. I have followed the steps put out by Pramesh Boodadoo, which led me to this forum (I am not on X or FB). Please let me know.
Thanks,
Greg