Unable to change password due to lack of access to authenticator app

Discussion in 'General Questions' started by ToddE2, Mar 23, 2026.

  1. ToddE2

    ToddE2

    Messages:
    2
    I am trying to reset my password but I am unable to because I don't have access to the authenticator app configured on my account. I have rescue codes but the web site provides no way to use them that I can see.
     
  2. ToddE2

    ToddE2

    Messages:
    2
    To clarify, I was able to reset my password using a rescue code but even after I successfully login to my account, I can make no changes because all changes are locked out by the authenticator app. Can't even cancel my account.
     

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