I'd like to cancel my subscription before it auto renews but your website is not allowing me to do it. Please advise how to cancel.
Hello @JamesF28 Thank you for reaching out. We kindly ask that you submit a support ticket using the steps in the following link: https://kb.parallels.com/6571 Once submitted, a support representative will be happy to assist you further with your request. If you have any difficulties in creating a support ticket, please let us know. Thank you.
I received an email saying that my subscription would auto-renew in 30 days. I tried to follow the steps to cancel the subscription; however, there is no product available on my account. Furthermore, I am unable to find my initial purchase. I'd like the subscription cancelled @Trishna Oobeyram
Hello @CharmianC Please be informed that we have disabled the auto-renewal on your subscription. Regards,
