Cannot find registered product, unable to cancel subscription

Discussion in 'Licensing and Activation' started by DavidT82, Feb 13, 2026.

  1. DavidT82

    DavidT82 Bit poster

    Messages:
    2
    I would like to cancel my Parallels Desktop for Mac Business Edition, but when I login the only thing I see is a prompt asking for a License key, which I do not have. I just want to cancel my subscription permanently, nothing else.
    My Cleverbridge reference number from my most recent invoice is 528202730
     
  2. Ashley Chumun

    Ashley Chumun Staff Member

    Messages:
    249
    Greetings,
    Thank you for your feedback.
    The reason why you were not seeing the license was because it wasn't registered to your Parallels Account.
    As requested, we have cancelled and refunded the Order 528202730.
    Thanks
     
  3. DavidT82

    DavidT82 Bit poster

    Messages:
    2
    Thank you!
     

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