Unable to Activate Parallels Toolbox

Discussion in 'Parallels Toolbox for Mac' started by RichardP46, Feb 8, 2026 at 8:50 AM.

  1. RichardP46

    RichardP46

    Messages:
    1
    I just bought a new license key for my Parallels Toolbox and I am unable to activate the license key. It hangs until it returns the following error - "The license server doesn't accept your product license".
    I am running it on a Mac running Tahoe 26.2.
    Please help me activate my key.
    Thanks, Richard
     
    RichardP46, Feb 8, 2026 at 8:50 AM
    #1
  2. Trishna Oobeyram

    Trishna Oobeyram Staff Member

    Messages:
    400
    Hello @RichardP46
    Please collect a technical report while the issue is being reproduced (click the Parallels Toolbox icon > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in reply to this e-mail.
    Regards,
     
    Trishna Oobeyram, Feb 13, 2026 at 8:04 AM
    #2

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