Hello everyone, I'm trying to cancel my subscription for Parallels desktop on Mac but as of January I have stopped using Mac. The issue now becomes trying to cancel my subscription since there is absolutely no customer support email that I can find and for some reason, the email that I used to register my account with can't find the license that I bought saying that its registered in a different account. The only issue is there isn't another account. I have told my bank to halt any payments and block them until the issue is resolved as I have been trying to get this cancelled for weeks. How can I get someone from parallels to see this so that I can finally cancel it. Thank you.
Greetings @OthmaneS1 Thank you for your feedback. As requested, we have successfully disabled the auto-renewal of your Parallels Desktop for Mac Standard Subscription. It will expire on 2026-01-14. It was previously registered to the email [email protected] [We masked the email as it shouldn't be disclosed in public] and we transferred the subscription to your current email. Thanks
I tried to cancel my subscription. My Subscription Renewal only has the button that says "Manage Subscription". It does not allow me to turn off renewal. I keep getting alerts from my credit card company that you are trying to bill me when I want to cancel my subscription. I've had to change my credit card number twice now. How do I cancel my subscription? In the attached image: on the left is your help document, on the right is what it shows in my account. When I click on "Manage Subscription" it takes me to a page that says "Inactive Subscription" but does not allow me to turn off renewals. Just today you tried to bill me again.
Hello @AlecS1 According to our system, your Parallels Desktop subscription auto-renewal has been turned off. Regards,
