Hello. Last year, I purchased a 1-year Parallels subscription. However, I have stopped using Parallels in the last few months, and was expecting the subscription to simply run out after 1 year. Today, I noticed that I was charged automatically for another year. Given that I am not using the product anymore, is it possible to cancel my subscription and process a refund? Thank you in advance. Best regards, Ellie.
Hello, Thank you for reaching out to us regarding refund requests for your Parallels Desktop subscription. We understand your concerns and want to help resolve any issues you experienced. To better assist you, please open a support ticket through our Support Portal. Our team will be happy to look into this for you. In order to obtain phone/chat support, kindly follow the steps: 1. Sign in to your Parallels account using the link: https://my.parallels.com/login Make sure your Parallels Desktop license is registered in the same account. 2. Go to the Support page. ( https://my.parallels.com/support/ ) 3. Select your product and the category of your question. Enter a short issue description or keywords into the search box. 4. If you don't find the solution you are looking for, click "Request Support" and proceed to the Support contact options. Kindly refer to this article for more information: https://kb.parallels.com/6571 Thanks!
