Hello, We need to free up this license and we're unsure what user it is associated with. 6J9HNJ-XXXXXX-XXXXXX-XXXXXX-YNZQHD We have successfully activated the below [email protected] 6J9RT7-XXXXXX-XXXXXX-XXXXXX-NXRQST [email protected] 6J9YQZ-XXXXXX-XXXXXX-XXXXXX-ENF570 Any help would be greatly appreciated.
Hello @HelpDesk3 We have made some changes on our side. Please try to activate the license again. Regards,
Hello, We attempted to associate the license with a new user and we're still receiving the message that the license is associated with a different user. Could we provide the email address for the new user and have license 6J9HNJ-XXXXXX-XXXXXX-XXXXXX-YNZQHD associated with them? Thank you!
Hello, Indeed, kindly provide us with the email address of the new user so that we can make the changes. Regards,
Hi Trishna, The email address we want to tie this license to is: [email protected] Thank you very much for your help!
Greetings, Thank you for your feedback. We did the necessary changes on our side. Please try to activate the license again and let us know the result. Thank you!
Hi Ashley, I can confirm that the user now has the license associated and activated under her account. Thank you so much for your help!
Hello, We recently upgraded the users Mac and when trying to activate the same license with the same email address, we get an error saying the license is associated with another account. Could we receive assistance? Is there a better way we should do this in the future as we will be upgrading multiple Mac's within the year? Thank you,
Hello, I accidentally purchased an Upgrade license (Order 525502828, dated 19/12/2025) but I don't have a previous Parallels version to validate it. Is it possible to pay the price difference to convert my Upgrade license to a Full License? Thank you.
Hello, We recently upgraded the users Mac and when trying to activate the same license with the same email address, we get an error saying the license is associated with another account. Could we receive assistance? Is there a better way we should do this in the future as we will be upgrading multiple Mac's within the year? Thank you,
