Hello, I've purchased the program for my university studies one year ago. However, my subscription was recently renewed, which represents a significant financial burden, especially since I have not been actively using the program for some time. Could you please process a refund for me, as my previous attempt to seek assistance from your support team was unsuccessful? My reference number is 519107457 Thank you!
Hello @BorisF2, Thank you for reaching out. We kindly ask that you submit a support ticket using the steps in the following link: https://kb.parallels.com/6571 Once submitted, a support representative will be happy to assist you further with the refund process. Thank you.
Support tickets don't work. they say they no longer allow refunds on auto-renewals. my next step if they don't refund will be to contact my bank and I recommend you do the same.
